Governance & Compliance

Terms & Conditions

Welcome to the digital portal of Jalpex International. By browsing, accessing, or using this website, you agree to comply with and be bound by the following Terms & Conditions.

Introduction

The term "Jalpex International" or "us" or "we" refers to the owner of this website. The term "you" refers to the user or viewer of our website. Access is granted subject to your acceptance of these conditions.

Intellectual Property Rights

All content, designs, layout, graphics, digital assets, and trademarked materials displayed on this site are the property of Jalpex International and are protected by applicable intellectual property laws. Reproduction, redistribution, or modification of any part of this site without prior written consent is strictly prohibited.

Website Usage Restrictions

You agree to use this website only for legitimate business inquiry purposes. You are prohibited from using the site to transmit spam, inject malicious code (viruses, trojans, SQL injections), scrape data without authorization, or misrepresent your identity or company credentials in our sourcing contact portals.

Disclaimer of Warranties

The information on this website is provided "as is" for informational guidance. While we endeavor to keep specifications and market articles current, we make no warranties of any kind, express or implied, regarding the accuracy, completeness, or reliability of catalog information.

Limitation of Liability

In no event shall Jalpex International, its partners, or directors be liable for any direct, indirect, special, punitive, or consequential damages arising from the use of this portal, including but not limited to loss of business profits or data interruption.

Governing Law and Jurisdiction

Any disputes arising out of the use of this website, sourcing parameters, or digital communications shall be governed by the laws of India. All actions or proceedings shall be instituted exclusively in courts situated in Junagadh, Gujarat, India.

Shipping & Delivery Policy

We pride ourselves on reliable global logistics, servicing major commercial ports in over 40 countries across the Americas, Europe, Middle East, and Asia-Pacific regions.

Shipping Incoterms

Standard export orders are processed and shipped under the following internationally recognized rules:

• FOB (Free On Board): Sourcing, inland logistics, and port custom clearing in India handled by us. Freight risk transfers to buyer upon vessel loading.
• CFR (Cost and Freight): Ocean freight booked and prepaid by us to the designated port of destination. Marine insurance is managed by the buyer.
• CIF (Cost, Insurance & Freight): Ocean freight and marine transit insurance booked, paid, and managed by us to destination port.

Delivery Schedules & Lead Times

Processing lead times depend on processing parameters, crop seasonality, container availability, and shipping line schedules. Standard packing and container stuffing are completed within 15–21 business days from receipt of operational payment tools (Advance Payment or Confirmed L/C).

Pre-Shipment Inspections

All agricultural consignments are inspected at dry ports (CFS) or sea terminals prior to departure. Buyers can nominate international inspection agencies like SGS or Geo-Chem to audit quality, moisture parameters, packaging integrity, and container weight parameters.

Export Documentation Packages

Each container is accompanied by a standard trade document set, including:

• Ocean Bill of Lading (B/L)
• Commercial Invoice & Detailed Packing List
• Certificate of Origin (CoO)
• Phytosanitary Certificate issued by the Government of India
• Fumigation & Pest Control Treatment Certificate
• SGS or Geo-Chem Inspection Certificate (as requested)

Refund & Cancellation Policy

As a bulk trade enterprise dealing in highly perishable and agricultural commodities, our procurement contracts are governed by standard international trade procedures.

Irrevocable Order Placement

Upon signing a proforma invoice or signing an official contract, our processing factory allocates raw stocks and initiates grading, sorting, and custom packaging. Consequently, once deposit payments are cleared or Letter of Credit is activated, orders cannot be cancelled without full forfeit of deposit or cancellation fees equivalent to processing overheads.

Transit & Cargo Claims

We guarantee that all cargo leaves Indian terminals conforming to contract specifications. If goods are damaged in transit or arrive with visual quality deviations, the buyer must:

• File a formal claim in writing within 14 calendar days of port discharge.
• Submit photo/video logs along with an official survey report drafted by a NABL-certified independent inspection body (such as SGS).

Claims Resolution Mechanisms

Valid claims verified by independent inspection reports will be resolved through:

• Credit notes applicable on subsequent purchasing schedules.
• Negotiated price adjustments/settlements.
• Replacement of affected stocks in subsequent shipping cycles.

No claims will be entertained for quality deviations caused by shipping delays, vessel route alterations, or port warehousing negligence post-discharge.

Export Disclaimer

The materials, specifications, and data presented on this website are for general informational guidance only. Parties engaging in commodity trade must rely on official contract parameters.

Commodity Market Volatility

Global spice, grain, and crop pricing is subject to rapid fluctuations based on crop sizes, weather events, custom duty updates, and macroeconomic trends. Digital catalog prices are indicative and do not represent binding offers until confirmed in writing via official quotes.

Specification Tolerances

All agricultural items are subject to natural variations. Specifications regarding oil contents, color hues, sizes, and natural moisture parameters are subject to tolerances typical in agricultural trades. Contractual specifications are finalized exclusively in written agreements between Jalpex International and the buyer.

Trade Compliance Responsibility

Importers are solely responsible for ensuring that imported commodities comply with the local food safety standards, customs tariffs, pesticide limits, and import permit regimes of their destination countries.

Quality Policy

Jalpex International is dedicated to representing the finest heritage of Indian farming by implementing strict quality control protocols across our entire processing chain.

Standards and Certifications

Our processing partners maintain advanced manufacturing facilities operating under recognized global quality frameworks:

• FSSAI: Fully registered for domestic processing and export trade parameters.
• ISO 22000:2018 & HACCP: Hazard Analysis and Critical Control Point methodologies strictly integrated in sorting, storage, and packaging lines.
• HALAL Compliant: Standard processes designed to ensure trade capability in Middle Eastern and Southeast Asian markets.

Supply Chain Audits

We source raw crops directly from farmers and verified regional agricultural cooperatives (APMC). Each collection lot is assessed for trace residues, grade uniformity, and primary quality factors prior to collection and transport.

Laboratory Auditing Protocols

Our crop lots are subjected to NABL-accredited laboratory audits to monitor:

• Aflatoxin limits (meeting strict EU and US standards).
• Pesticide residues (ensuring compliance with import limits).
• Microbiological criteria (E. Coli, Salmonella, and mold levels).
• Volatile oil percentages in spices (to maintain fragrance and shelf-life).

Continuous Improvement

We continuously upgrade our warehousing systems, packaging barriers (vacuum packing, moisture-proof food grade bags), and processing methods to prevent cross-contamination and guarantee fresh deliveries globally.